Terms of sale
for online purchases

Product availability

• The SQDC makes every effort to keep a sufficient inventory of the products offered on its website. However, the availability of these products is not guaranteed.
• The SQDC assumes no liability in the event of inventory shortages.
• If the SQDC is unable to deliver a product ordered through its SQDC.ca website, the buyer will be notified by email or telephone. In such cases, the amount charged to a credit card for the product concerned will be credited as soon as possible.
  
  

Price policy

• All prices displayed on the SQDC.ca website are the established retail sales prices.
• The applicable sales taxes are included in the displayed prices.
• The applicable sales taxes are not included in the displayed delivery fees. These taxes are calculated at checkout.
• All prices displayed on the SQDC.ca website are in Canadian dollars.
• The product prices displayed on the SQDC.ca website may differ from those displayed in other SQDC points of sale.
• To cover unpredictable market fluctuations, the SQDC reserves the right to change, at any time and without prior notice, the prices of the products it sells. 
  

Sales taxes

All product prices displayed on the SQDC.ca website include the applicable sales taxes. The tax amounts and the GST and QST numbers are shown at the bottom of the invoice.

The applicable sales taxes are not included in the delivery fees. They will be added when payment is made.

Legal purchase limit

• In compliance with the act, the SQDC is required to limit to 30 grams the amount of cannabis that can be purchased at a time. This limit applies to purchases made on the SQDC.ca website as well as in SQDC stores. For products sold in quantities other than grams (e.g. millilitres, gel caps), the 30-gram purchase limit is calculated at checkout based on the product’s equivalent grams. Purchases of more than 30 grams are not allowed.
• Note that, in Québec, the maximum amount of cannabis an individual can have on his or her person in public places is limited to 30 grams.

Delivery fees and services

• Products purchased on SQDC.ca are delivered by to Quebec addresses only.
• Standard delivery is offered through Canada Post. Orders are delivered in one to three business days. However, Canada Post does not guarantee these delivery times in remote areas, during the Holiday Season or in exceptional circumstances.
   
  • COVID-19 - Canada Post has temporarily modified its door-to-door delivery procedure for orders requiring a signature and age verification. Until further notice, delivery agents will leave a notice card indicating the post office where customers can pick up their items by showing proof of identity and signature. For more details, visit: canadapost.ca. Please note that delivery times may also be affected by circumstances beyond our control.
    


• Same-day express delivery is offered through E24 on the Island of Montréal, in Laval, and in several cities of the Greater Montréal area.
   
  • COVID-19 - Temporary changes for curfew : Orders placed before 1 p.m. are delivered the same day between 3 p.m. and 7:30 p.m. Orders placed after 1 p.m. are delivered the next day between 3 p.m. and 7:30 p.m. Express delivery orders will be fulfilled the next working day in the event of public holidays. Delivery times may vary due to circumstances beyond our control (eg road closure, major accident). PO BOX delivery is not possible for express delivery, as our packages need to be hand delivered for age validation purposes.
    

For complete information, please see the Delivery section of SQDC.ca.

Payment method

Canadian Visa, Mastercard, American Express, Visa Debit, Mastercard Debit and pre-paid credit cards are accepted on SQDC.ca.

For more information about online payment, please see the Transaction Security section of the website.

Age verification

Proof of age required

Access to the SQDC.ca website is strictly limited to persons age 21 and older. On entering the website, when creating a customer account and when placing an order, you are required to enter your date of birth to confirm that you are at least 21 years of age. When your order is delivered, the identity and age of the person who receives the parcel and signs the acknowledgement of receipt are once again checked.

Legal age to purchase

As cannabis is a product unlike any other, the SQDC must comply with the Cannabis Regulation Act and the Act to tighten the regulation of cannabis. The act requires that every effort be made to ensure that SQDC products are sold only to persons age 21 and over. To buy cannabis online on the SQDC website, you must accept the SQDC’s terms and conditions of sale. All buyers of cannabis products on SQDC.ca must therefore be 21 years old or older and provide proof of age when the merchandise is delivered. The following proofs of age are accepted by the SQDC: valid passport, valid driver’s licence and valid health insurance card. If the merchandise is received by a person other than the buyer, they must also prove they are age 21 or older. No delivery will be made to persons under 21, even if the products were paid for beforehand.

Act governing minors

Under the Cannabis Regulation Act and the Act to tighten the regulation of cannabis, it is forbidden in Québec to sell cannabis to a person under 21 years of age. It is forbidden for an adult to buy cannabis for a person under 21 years of age. The SQDC is therefore entitled to ask all buyers and all persons taking delivery of cannabis products for an ID to make sure they are not under 21 years of age.

SQDC.ca return and exchange policy

Under certain conditions, in the event of a shipping error or defective product, SQDC.ca will exchange a product purchased online in the 14 days following the date of delivery. The SQDC does not issue refunds, irrespective of the reason for returning the product. If the returned product is no longer available, the SQDC will replace it with an equivalent product.

Products purchased on the SQDC.ca website may not be returned to an SQDC store. We encourage you to contact the customer relations team to discuss any issues related to the delivery of a product or to obtain the authorization necessary to return a product, if applicable.

Certain conditions and exclusions apply. Subject to change without prior notice. The SQDC reserves the right to decline exchanges in cases of abusive or inappropriate returns by a customer.

Would you like to know what happens if your SQDC.ca order is incomplete? If you were shipped the wrong product? If the delivered product is damaged? Please read the following answers and, for any other questions, please contact the customer relations team.

Wrong or missing product

We take all necessary action to provide a quality delivery service. However, if you find that something is amiss upon receiving your parcel, please contact the Customer Relations Centre as soon as possible.

Please note that, to exchange a product that has been shipped to you by mistake, the product must be returned in its original, sealed and intact container.

Defective or damaged product

The only defective products that the SQDC will exchange are products that are delivered in damaged packaging, that are improperly dried or that contain mould.

To exchange a defective or damaged product, you must first contact the Customer Relations Centre. No refunds are possible and you will have to provide proof of purchase and any evidence of product breakage.

Undelivered parcel

In the rare cases where we are unable to complete delivery of a parcel due to an inconclusive customer age check, the SQDC will refund the entire amount of the order, except for the delivery fees. 

No refund will be issued if the customer does not accept or pick up his or her parcel by the specified deadline. 

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About the operator

The SQDC.ca website is operated by the Société québécoise du cannabis (SQDC). The terms and conditions of sale set forth above form a contract between the customer and the SQDC. These terms and conditions may be modified at any time by the SQDC.

Legal operating address:

Société québécoise du cannabis
7355, Notre-Dame St. East,
Montréal (Québec) H1N 3S7

Telephone number (Montréal area): 514 504-SQDC (7732)
Telephone number (elsewhere in Québec): 1 888 551-2161 

Email us